Frequently Asked Questions
Getting Started

We partner with organizations that want to help their clients with their credit. Whether your organization offers financial coaching, tax preparation, makes loans, or offers other services, we'd be happy to discuss how Jump Credit could fit in with your existing program.

To get started, please contact us! Tell us a bit about your organization and a member of our team will follow up shortly.

You can begin using the software within days of reaching out.

At this time, the software is only available to organizations.

Our software is only available in the United States.

About the Software

Our software analyzes the credit report and looks for high-priority items on the report. It then creates a personalized credit guide, helping your client understand their credit report and tips on how they can improve. Please see here for more information.

It takes up to 5 minutes to work with the client to pull their credit report, and our software runs instantly.

No! The credit report guides are designed to be helpful even if there's nobody to explain the results. Depending on a client's credit situation, we may recommend that they seek the guidance of a trained financial coach.

If appropriate for the client, we may recommend that they consider applying for a secured or regular credit card. We also may recommend that they consider applying for a credit builder loan. However, we do NOT recommend a specific product brand, instead encouraging clients to work with local banks or credit unions. We do not recommend any other financial products.

The software only works with certain credit reports from annualcreditreport.com.

We use the annual credit report as it's a free source that everybody can access. This allows us to keep our program accessible.

Security and Data

Security is our highest priority. We understand the importance of safeguarding data and have implemented many measures to do so. Our application uses industry-standard 256-bit SSL. We do not permanently store any sensitive personal information (such as name, birthday, SSN, or account numbers).

We store the all of the uploaded information for up to 36 hours, so that if there is an issue we can help you address it. After 36 hours, we delete all sensitive credit information. We do not share non-anonymized data.